Receiving and registration of service requests, connection to warehouse management and invoicing allows tracking the full history of a product and service works, service request life is monitored since its entry to the system until defining service date, work evaluation of service technicians can define the most effective workers, follow travelling costs, claims and other activities, entry to database is possible from remote (mobile) workplaces via HTML application, direct connection of service protocols to invoicing and warehouse management speeds up the whole administration process of service.